Return and Refund Policy

Last updated: July 28, 2026

Lommel Market accepts returns on eligible items within 30 days after delivery. We keep the process direct: email us first, we confirm the return path, and then we inspect the item when it comes back.

Return window

Start a return request within 30 days of the delivery date by emailing marittlommel194@outlook.com. Include your order number, the item you want to return, and the reason for the return.

Return condition

Returned items must be unused, clean, and in the same condition received, with original packaging, tags, manuals, accessories, and inserts when they were included. We may decline a return or reduce the refund if an item is used, missing parts, damaged after delivery, or returned without approval.

Items that cannot be returned

Some products are not returnable unless they arrive damaged or incorrect. This includes opened personal care items, hygiene-sensitive products, opened consumables, perishable goods, custom or personalized items, downloadable items, gift cards, final sale items, and products restricted by safety or sanitary rules.

How to return an item

1. Email marittlommel194@outlook.com within 30 days of delivery.
2. Wait for return instructions before mailing anything back. The correct return address can vary by item and fulfillment location.
3. Pack the item carefully and use a trackable shipping method.

Do not send returns to our mailing address unless we have confirmed that address for your specific return.

Return shipping costs

If you changed your mind, ordered the wrong item, or no longer need the product, return shipping is your responsibility. If we shipped the wrong item, the item arrived damaged, or the product is materially different from the listing, we will cover the approved return or replacement process.

Damaged or incorrect items

Email us within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label. Keep the packaging until the claim is resolved; carriers often require it.

Refund timing

After we receive and inspect an approved return, we will email you with the result. Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the credit.

Exchanges

The fastest way to exchange an item is to request a return, wait for approval, and place a new order for the replacement item. For damaged or incorrect items, contact us before placing a replacement order.

Cancellations

Email us as soon as possible if you need to cancel. We can cancel an order only before it has moved into fulfillment or shipment. Once an order ships, the return policy applies.